Frequently Asked Questions
Quick answers about our removals, courier services, pricing, and how we work across the Midlands and UK.
Everything You Need to Know
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We are based in Coventry and regularly serve the Midlands — including Birmingham, Leicester, Solihull, Warwick, and Kenilworth. We also offer nationwide house removals and courier services across the UK. Contact us with your pickup and delivery locations and we will confirm availability.
You can request a free quote through our online form on the homepage or contact us directly by phone or email. Tell us your service type (house move or courier), addresses, preferred dates, and any special items. We aim to respond within 24 hours with clear, transparent pricing.
Yes. Our vehicles and operations are fully insured for your peace of mind. If you have high-value or fragile items, let us know when requesting a quote so we can discuss the best handling approach and any additional cover you may need.
Yes, same-day courier is available subject to availability and distance. For urgent parcels or documents, call us on 07443 686404 and we will do our best to collect and deliver as quickly as possible.
Every quote is tailored to your move. We will confirm what is included — such as loading, transport, unloading, and any packing assistance — before you book. We believe in upfront pricing with no hidden extras, so you will know exactly what you are paying for.
No. Shiftly was built on transparency. The price we quote is the price you pay, provided the details of your job stay the same. If anything changes on the day (extra items, access issues, etc.), we will discuss it with you before proceeding.
For house moves, we recommend booking at least 1–2 weeks ahead, especially at busy times such as weekends and month-end. Courier jobs can often be arranged with shorter notice. Get in touch and we will advise based on your dates.
We accept bank transfer and other agreed payment methods confirmed at the time of booking. Payment terms will be clearly explained in your quote so there are no surprises on the day of your move or delivery.